Customer Care


 

KENTON MICHAEL 

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Shipping: We offer complimentary domestic shipping via USPS.

Processing Time: All orders are given a 10 business day creation period from order to shipment. Most items will ship well before that. If you need expedited processing please notify us through the CONTACT FORM before or after purchase. We will notify you via email on the day of shipment with tracking number and expected delivery date. Shipments are sent via USPS and will take 1 to 3 business days.

Manufacturing: Each sterling silver component is individually handmade from its raw form, making each piece truly one of a kind. Only one metal component on the site is made of cast steel for the functionality of the magnet closure. The collection is handmade in Southern California.

Refund Policy: We are happy to exchange items within 15 days of purchase for store credit only. We do not offer refunds as each piece is made to order. To exchange your item please message us through the CONTACT FORM for instruction. The customer is responsible for all shipping costs.

Repair Policy: For all repair inquiries please contact us through the CONTACT FORM. We will make reasonable repairs up to one year. Lost sterling metal components are subject to a charge to complete repair. Customers will be notified up front. Customer is responsible for shipping costs.

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